Title MEASURING CUSTOMER SATISFACTION.TeKNIK MENGUKUR DAN STATEGI MENINGKATKAN KEPUASAN PELANGGAN PLUS ANALISIS KASUS PLN-JP
Call Number 620 FREm
ISBN/ISSN 979-22-0018-3
Author(s) Freddy Rangkuti
Subject(s)
Classification 620 FREm
GMD Text
Language Indonesia
Publisher PT. Gramedia Pustaka Utama
Publishing Year 2002
Publishing Place Jakatra
Collation XIII 341 hlm,20 cm
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